Last updated: June 19, 2026
How to track your order
After your order is dispatched, we send a shipping confirmation email with a tracking number or tracking link. Use that link for the most accurate delivery updates.
When tracking becomes active
Tracking usually becomes active within 24-72 hours after the parcel is handed to the carrier. If your tracking link shows no information right away, please check again later.
Tracking stages you may see
- Order confirmed: your order was received and payment was processed.
- Processing: the supplier or warehouse is preparing the item.
- Shipped / dispatched: the parcel has been handed to a carrier.
- In transit: the parcel is moving between facilities or countries.
- Customs clearance: local authorities may be reviewing the parcel.
- Out for delivery: the parcel is with the final delivery carrier.
- Delivered: the carrier marked the parcel as delivered.
Multiple tracking numbers
If you ordered multiple products, your items may ship separately from different partner warehouses. This means you may receive more than one tracking number and separate delivery dates.
No tracking update?
International tracking can pause while the parcel moves between countries, customs, or local carriers. Contact us if:
- Your tracking has not updated for more than 10 business days.
- Your order is significantly past the estimated delivery window.
- The carrier marks the parcel delivered but you did not receive it.
- The tracking link appears incorrect or unavailable.
Delivered but not received
Please first check your mailbox, parcel locker, building reception, neighbors, and local carrier pickup point. If the parcel still cannot be found, contact us with your order number and any carrier message you received.
Need help tracking?
Use our Contact Us page and include your order number, checkout email, and tracking number if available.